Our Approach
We take a deep dive into your business to understand your processes and identify areas that would really benefit from technology. Based on your priorities, we define a scope of work, adopting an agile methodology delivering meaningful results in short two to four week Sprints! Offering fixed pricing and/or time-based rates, we provide a cost effective engagement to encourage a long-term relationship.
Zoho CRM
Sales management from Leads qualification through to pipeline tracking and Deal closure
Zoho Desk
Help Desk management with ticket assignment, SLA tracking, escalations and omnichannel engagement
Zoho Marketing
Marketing management from budget planning customer journey mapping, lead scoring and integration to Zoho CRM
Zoho Books
Accounting management with integration to major Banks and other Zoho Apps including Inventory and Expenses
Who We Are ?
About Us
Mercer Lal Ltd. was founded in England in 2009 and is a family business led by Fiona Mercer, with a commitment to deliver technology on the following principles:
- Professional Services
- Affordable Prices
- Quality Solutions
100M+
Customers Worldwide - Zoho
1B+
Revenue in US$ - Zoho
45+
Applications - Zoho
Does this resonate?
Most companies have several disparate applications from different vendors which create islands of information, are an administrative nightmare, increase security vulnerabilities, result in inefficiencies and make reporting a challenge!
What if we could replace all these applications with a single subscription and save you money?
Introducing Zoho ONE - all of Zoho in one master bundle of 45+ business applications that provide an integrated operating suite from a single sign-on! To name a few:
Zoho CRM - Sales Management from Contact to Contract
Zoho Marketing - Email/SMS/Social/Website Engagement
Zoho Books - Financial Accounting
Zoho Inventory - Stock Management
Zoho Projects - Post sales Operations Management
Zoho Desk - Help Desk with SLA Management
Zoho Sign - Digital Signature with document Management
